CPaaS: Enhance Customer Engagement & Operational Efficiency

Communications Platform as a Service (CPaaS) offers organizations a flexible integration solution.

Deployable Tools To Accelerate Development

CPaaS is focused on digital messaging, providing Software Development Kits (SDKs), Application Programming Interfaces (APIs), and Integrated Development Environments (IDEs) to seamlessly integrate real-time communication features from interactive chatbots to SMS and two-factor authentication. This empowers developers to craft personalized communication solutions that enhance website responsiveness, customer service, and overall user engagement without extensive coding or long development times.

CPaaS offers organizations a flexible integration solution for voice, video, messaging, and communication features within their applications, improving communication channels and user experience. This streamlined approach fosters enhanced engagement, operational efficiency, and rapid innovation without requiring significant development resources or infrastructure, allowing businesses to scale their communication capabilities and remain competitive.

Tools to Add Functionality

Chatbots, virtual assistants, and recommendation systems bring notable advantages - automating customer interactions, lowering costs and enhancing satisfaction; supporting tasks; and personalizing content and product suggestions to increase sales, improve user experience, encourage customer engagement, and foster growth.

Discover/Leverage Data

Utilize real-time data for informed decision-making, directed experience, and business growth. CRM/Conversational AI integrations aid in collecting, interpreting, and generating personalized content and targeted marketing; leveraging customer conversations / actions, automating responses, and improving communication efficiency.

Ensure End to End Security

Secure communication channels, authentication mechanisms, and real-time threat detection; encryption protocols and secure APIs can ensure data privacy / integrity, safeguarding sensitive information from unauthorized access or breaches. CPaaS can facilitate quick responses to security incidents enhancing overall security posture.

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You have so many exciting options when moving to the cloud. As your trusted technology experts, we will work with, and advocate for you to select the right solution, or combination of solutions, to meet your requirements.

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Backup & Disaster Recovery

Desktop as a Service

Email & Productivity

Help Desk

Infrastructure as a Service

Managed Public Cloud

Managed Services

Vmware

There are so many options and so many ways to achieve a strong, stable, robust organization-wide connection (across the building, across the street, or even around the world). As your trusted technology experts, we will work with, and advocate for you to select the right solution, or combination of solutions, to meet your requirements.

Contact Center as a Service (CCaaS) is a Software as a Service (SaaS) solution that replaces traditional brick-and-mortar call centers platforms, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability. As your trusted technology experts, we will work with, and advocate for, you to select the right solution, or combination of solutions, to meet your requirements.

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Contact Center as a Service

Customer Experience (CX) Artificial Intelligence (AI) software augments contact center environments by providing advanced self-service options for customers, virtual assistants for human agents, and the ability to derive business insights from recorded customer conversation transcripts. The ROI of CX AI is derived from benefits such as self-service containment of repeatable interactions, lower customer wait times, lower interaction Average Handle Time (AHT), improved agent productivity (and satisfaction), and increased customer satisfaction (CSAT) and Net Promotor Score (NPS) results.

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SD-WAN is an evolutionary approach to the WAN that offers simplified management, quick turn-up, better application performance, improved resiliency, and cost savings when compared to traditional approaches. It can replace or work with MPLS, and is delivered directly, via carriers, or via managed service providers. SASE, or Secure Access Service Edge, represents the convergence of networking and security functionality. It seeks to eliminate point solutions, providing holistic visibility into and management of security policies. No matter where the user or application lives, SASE is designed to secure and optimize that traffic.

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SD-WAN & SASE

Our Free Tech-Connect Advisory Includes

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Phase 1: Strategy and Design

We begin with understanding your organization’s current environment, challenges, and goals. Our certified experts assess every layer of your network to create a clear, customized design.

Included Services:

Interactive Quick Assessments
Discovery and Advisory Calls with our expert team
Guidance from Certified Network and Security Architects
Guidance from Certified Network and Security Engineers

Our goal is to help you see your entire infrastructure clearly before you commit to any provider or platform.

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Phase 2: Deployment and Implementation

Once the strategy is complete, DLC coordinates every aspect of deployment through our global network of engineers and project managers.

Included Services:

Custom Project Management Plan
Dedicated Deployment Project Manager
Deployment Managed Services Engineer
Full Project Deployment and Tracking
On-Site Technicians Available Worldwide (Anytime and Anywhere)
Global Hardware Design, Configuration, and Deployment

Every implementation is tracked and managed by DLC to ensure quality, security, and operational readiness.

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