The Managed Services Pivot Gives Organizations Serious Leverage

IT departments are stretched. Talent is hard to come by. The requirements (and opportunities) that motivate the adoption of Managed Services continue to grow, with organizations embracing their ability to gain new capabilities, functionality, and improved experience while achieving a predictable cost structure and economic benefit.

Terms and Options Abound

The ability to delegate one or many of your IT functions to a third Party Managed Services Provider (MSP) is practically endless. You’ll find specialists who key in on one category or even specific solutions and MSPs who key in on solving business problems while utilizing whatever solution or technology is required. Before diving in, take a moment to understand some of the terms, technology, and options you have available to you.

Specialized Expertise

Specific Technical expertise can be hard to attract, expensive to preserve, or unviable to maintain in-house (due to minimal time requirements). From Penetration testing to CISO oversight; a MSP approach can give the high-level experience your organization needs to achieve results with a predictable cost framework.

Regulatory Compliance

Compliance standards may be required by the industry, the need to maintain set standards to be a vetted supplier, or to maintain good governance as a business practice. Regardless of the reason, Managed Services Providers can help streamline the function while ensuring everything, including paperwork, is complete.

Cybersecurity

Security professionals are some of the hardest positions to staff; the level of expertise and diverse skillset often leads organizations to engage with vendor(s) for specific tasks or solutions. The ability to scale to address specific initiatives or react to events are also strong reasons to adopt an MSP approach.

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Interactive Quick Assessments

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You have so many exciting options when moving to the cloud. As your trusted technology experts, we will work with, and advocate for you to select the right solution, or combination of solutions, to meet your requirements.

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Backup & Disaster Recovery

Desktop as a Service

Email & Productivity

Help Desk

Infrastructure as a Service

Managed Public Cloud

Managed Services

Vmware

There are so many options and so many ways to achieve a strong, stable, robust organization-wide connection (across the building, across the street, or even around the world). As your trusted technology experts, we will work with, and advocate for you to select the right solution, or combination of solutions, to meet your requirements.

Contact Center as a Service (CCaaS) is a Software as a Service (SaaS) solution that replaces traditional brick-and-mortar call centers platforms, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability. As your trusted technology experts, we will work with, and advocate for, you to select the right solution, or combination of solutions, to meet your requirements.

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Contact Center as a Service

Customer Experience (CX) Artificial Intelligence (AI) software augments contact center environments by providing advanced self-service options for customers, virtual assistants for human agents, and the ability to derive business insights from recorded customer conversation transcripts. The ROI of CX AI is derived from benefits such as self-service containment of repeatable interactions, lower customer wait times, lower interaction Average Handle Time (AHT), improved agent productivity (and satisfaction), and increased customer satisfaction (CSAT) and Net Promotor Score (NPS) results.

CX-AI Assessment

SD-WAN is an evolutionary approach to the WAN that offers simplified management, quick turn-up, better application performance, improved resiliency, and cost savings when compared to traditional approaches. It can replace or work with MPLS, and is delivered directly, via carriers, or via managed service providers. SASE, or Secure Access Service Edge, represents the convergence of networking and security functionality. It seeks to eliminate point solutions, providing holistic visibility into and management of security policies. No matter where the user or application lives, SASE is designed to secure and optimize that traffic.

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SD-WAN & SASE

Our Free Tech-Connect Advisory Includes

Get Started: Interactive Quick Assessments

Before scheduling your call with our Advisor, take your quick assessment so that we may learn a bit more about your needs. Click to take your assessment.

Phase 1: Strategy and Design

We begin with understanding your organization’s current environment, challenges, and goals. Our certified experts assess every layer of your network to create a clear, customized design.

Included Services:

Interactive Quick Assessments
Discovery and Advisory Calls with our expert team
Guidance from Certified Network and Security Architects
Guidance from Certified Network and Security Engineers

Our goal is to help you see your entire infrastructure clearly before you commit to any provider or platform.

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Phase 2: Deployment and Implementation

Once the strategy is complete, DLC coordinates every aspect of deployment through our global network of engineers and project managers.

Included Services:

Custom Project Management Plan
Dedicated Deployment Project Manager
Deployment Managed Services Engineer
Full Project Deployment and Tracking
On-Site Technicians Available Worldwide (Anytime and Anywhere)
Global Hardware Design, Configuration, and Deployment

Every implementation is tracked and managed by DLC to ensure quality, security, and operational readiness.

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