Put Customer Experience (CX) at the Center of Your Growth Plan

CX technology refers to the tools and software that make doing business with you more enjoyable.

Winning CX Approaches Are Centered Around The Customer

Many CX deployments fail because they don’t first consider what you’re trying to achieve and understand your customer. There are questions to ask, and leveraging your experience in similar situations can save you a huge headache and time delays across the discovery, design, and implementation process. Knowing where the customer interacts, what tasks we should focus on, and the integrity of the data, should be considered before locking in an approach.

Customer Experience, CX, refers to every interaction between your customer and your organization. It requires a digital transformation, curating the journey across time and platforms. From your customer’s perspective, this may seem like the perfect 1-on-1 concierge environment. At any moment, you pick up the conversation, or transaction, without missing a beat. With the help of CRM, AI, IoT, data, and other smart tech, you can achieve this goal. Your reward is gaining loyal customers and the ability to anticipate their future needs.

Customer Support

We’ve all been there. Running the support gauntlet, passed from person to person, with the conversation starting over each time. The CX you generate can not only be better, but it can also be inspiring and friendly. Imagine your rep starting the conversation knowing the history, having AI-generated prompts that promote resolution, and advancing your relationship with the customer across channels and across time.

Customer Platforms

Chat. Text. Social Media. Websites. Emails. Phones. Everything is connected, and nothing should be left behind. The meeting places between brand and consumer have never been more encompassing or varied. Consumers expect you to meet them where they are most comfortable, and that can change from moment to moment. An omnichannel approach lets you achieve this seamlessly.

Marketing Outreach

One-to-one marketing is the most personal and the most successful. With the knowledge of your customer’s journey, you can target messaging, optimize to an audience of one, and keep them actively engaged with your brand. This isn’t just how you sell your products and/or services; this creates a community and advocates who will carry your flag to their friends, families, and loved ones.

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Interactive Quick Assessments

To get started with DLC complete our interactive quick assessment below and our expert engineers will provide recommendations within 24 hours. Once you have completed your assessment, schedule your free advisory call.

You have so many exciting options when moving to the cloud. As your trusted technology experts, we will work with, and advocate for you to select the right solution, or combination of solutions, to meet your requirements.

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Backup & Disaster Recovery

Desktop as a Service

Email & Productivity

Help Desk

Infrastructure as a Service

Managed Public Cloud

Managed Services

Vmware

There are so many options and so many ways to achieve a strong, stable, robust organization-wide connection (across the building, across the street, or even around the world). As your trusted technology experts, we will work with, and advocate for you to select the right solution, or combination of solutions, to meet your requirements.

Contact Center as a Service (CCaaS) is a Software as a Service (SaaS) solution that replaces traditional brick-and-mortar call centers platforms, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability. As your trusted technology experts, we will work with, and advocate for, you to select the right solution, or combination of solutions, to meet your requirements.

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Contact Center as a Service

Customer Experience (CX) Artificial Intelligence (AI) software augments contact center environments by providing advanced self-service options for customers, virtual assistants for human agents, and the ability to derive business insights from recorded customer conversation transcripts. The ROI of CX AI is derived from benefits such as self-service containment of repeatable interactions, lower customer wait times, lower interaction Average Handle Time (AHT), improved agent productivity (and satisfaction), and increased customer satisfaction (CSAT) and Net Promotor Score (NPS) results.

CX-AI Assessment

SD-WAN is an evolutionary approach to the WAN that offers simplified management, quick turn-up, better application performance, improved resiliency, and cost savings when compared to traditional approaches. It can replace or work with MPLS, and is delivered directly, via carriers, or via managed service providers. SASE, or Secure Access Service Edge, represents the convergence of networking and security functionality. It seeks to eliminate point solutions, providing holistic visibility into and management of security policies. No matter where the user or application lives, SASE is designed to secure and optimize that traffic.

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SD-WAN & SASE

Our Free Tech-Connect Advisory Includes

Get Started: Interactive Quick Assessments

Before scheduling your call with our Advisor, take your quick assessment so that we may learn a bit more about your needs. Click to take your assessment.

Phase 1: Strategy and Design

We begin with understanding your organization’s current environment, challenges, and goals. Our certified experts assess every layer of your network to create a clear, customized design.

Included Services:

Interactive Quick Assessments
Discovery and Advisory Calls with our expert team
Guidance from Certified Network and Security Architects
Guidance from Certified Network and Security Engineers

Our goal is to help you see your entire infrastructure clearly before you commit to any provider or platform.

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Phase 2: Deployment and Implementation

Once the strategy is complete, DLC coordinates every aspect of deployment through our global network of engineers and project managers.

Included Services:

Custom Project Management Plan
Dedicated Deployment Project Manager
Deployment Managed Services Engineer
Full Project Deployment and Tracking
On-Site Technicians Available Worldwide (Anytime and Anywhere)
Global Hardware Design, Configuration, and Deployment

Every implementation is tracked and managed by DLC to ensure quality, security, and operational readiness.

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